Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) Regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

The customer is fully made aware of conditions of sale regarding turf and other natural products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

The customer fully understands that turf is a perishable product, which must be properly laid on properly prepared ground with no risk to drought and adequately watered within 6 hours of delivery if conditions are dry.

The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged. A refund will then be made for the original purchase price.

All prices quoted by the company for the sale of turf include the cost of delivery unless otherwise stated.

Customers are required to pay by credit card/debit card at the time of ordering.

Prices quoted are all-inclusive & delivered unless otherwise stated.

All turf (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the turf from whatever cause arising.

The company will make every effort to deliver turf on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery.

The company will not accept any liability for damages to property caused during delivery.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the turf off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

The customer has the right to cancel any product or services except perishable goods that are listed in sub point 4 below. Any cancellation must be made within 7 days from the date of the order being placed.

Cancellations are not accepted by telephone and must be by one of the following methods:

a. Electronic Mail to cancellations@northwestturf.co.uk;

b. Fax to 01695 424251;

c. Letter to North West Turf Ltd, Mickering Lane, Aughton, Nr Ormskirk, Lancashire, L39 6SR. Letters will be have been deemed to be received two working days following the postmark date.

Customers are required to return the goods at their own expense to North West Turf Ltd, Mickering Lane, Aughton, Nr Ormskirk, Lancashire, L39 6SR within 7 working days of delivery.

Perishable goods are Turf, Shrubs, Living Plants and Cut Christmas Trees. All other goods are non-perishable.

Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) Regulations 2000 as amended by S1689, 2005.

The customer will at all times be responsible for the security and insurance of their equipment.

The customer will comply with all requirements of Health & Safety Legislation.

Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the turf from the place of delivery to the area of turf laying.

The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.